All About Resume
Work Experience
Costco
Costco | Business Analyst | New York, NY | June 2024 – Present
- Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing, and rollout of new & modified feature functionality deployed on the website applications.
- Conducted Joint Application Development (JAD) sessions to allow different stakeholders to communicate with each other, resolve problems at an early stage.
- Interacted with Business Owners, Users, and Stakeholders to identify Business System Needs, evaluated solutions for business problems, and prepared Business Requirements Document (BRD) and later translated them into Functional Requirements Document (FRD) and RFP software solution.
- Involved in the story board discussion of portal design and usability. Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
- Analyzed the complete Supply Chain, from receiving an order in OMS (Order Management System) and complete processing till final delivery to customer.
- Created various Reports and Dashboards with Tableau and Power BI to gain and gather insights.
- Develop, execute and manage the User Acceptance Testing process using JDA and industry best practices.
- First point of contact supporting Manhattan WMS application issues in QA/UAT/Production
- Prepared request for proposal (RFP) and statement of work (SOW) to order the interface from vendor.
- Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promoted, MS Excel, MS Access, MS Visio, technical assessment tools, Micro Strategy Data Warehouse Data Modeling and Design
Shoe Haven Inc.
Business Analyst Intern | Detroit, Michigan | Mar 2024 - May 2024
- Designed and implemented Tableau and Power BI dashboards, reducing out-of-stock items by 35% and improving product availability across multi-store networks.
- Analyzed purchase trends using SQL and Python, driving a 12% increase in quarterly sales through actionable insights.
- Streamlined multi-store dataset refinement with SQL, cutting preparation time by 30% and improving reporting efficiency.
Pathao Limited
Senior Executive - Reporting & Analytics | Dhaka, Bangladesh | May 2018 -July 2023
- Optimized SQL-based data cleaning, Excel integration, and Tableau visualization processes, boosting order completion by 25%, reducing cancellations by 30%, and improving fraud detection efficiency by 20%.
- Developed Power BI dashboards to track fraud patterns, boosting real-time decision-making and improving operational efficiency by 20%.
- Leveraged predictive analytics with Python (Pandas, NumPy) to forecast campaign success rates, improving resource allocation and reducing campaign costs by 12%.
- Boosted ROI by 15% and improved operational efficiency by 20% through A/B testing and campaign analysis using Tableau and Looker Studio.
- Implemented ETL pipelines and data governance standards to automate data extraction, transformation, and reporting processes, reducing preparation time by 40% and ensuring consistent reporting.
- Performed detailed SQL and Tableau analysis on customer survey data, uncovering an 81% demand trend which facilitated the successful launch of Pathao Car in Nepal and Pathao Pay in Bangladesh.
- Collaborated with cross-functional teams to implement SQL-based reporting, reducing daily call volume by 33% and web chat inquiries by 18% through analytics-based process improvements
Grameenphone Ltd
Senior Customer Service Specialist | May 2016 - Mar 2018
- Maximized customer satisfaction by 20%, addressing needs with effective solutions.
- Optimized team efficiency by 15%, mentoring agents to enhance service quality.
- Amplified customer retention by 10% through adept issue resolution.
- Minimized escalations by 40%, achieving 99.9% uptime after technical collaboration.
Dept. of Statistics, University of Dhaka
Teaching Assistant | March 2015 - April 2016
- Assist in lecturing or conducting tutorial sessions for undergraduate or graduate students.
- Develop and deliver classroom discussions, workshops, or lab sessions.
- Support students with academic questions, coursework, and assignments.
- Conduct literature reviews and assist in academic research related to the course.
Education
Trine University
Master of Science in Business Analytics | Dec 2025
Notable Completed Courses:
Statistics & Quantitative Methods, Data Driven Decision-Making.
Data Mining and Data Visualization, Data Science and Big Data.University of Dhaka
Bachelor of Science in Statistics | Aug 2019
Notable Completed Courses:
Computer Programming (FORTRAN & R), Calculus-I & II, Linear Algebra.
Technical Skills
- Programming & Databases• SQL (PostgreSQL, MySQL)• Python (Pandas, NumPy, Stats models, Matplotlib, Seaborn, Scikit-learn, PyTorch)• R (Statistical Techniques, Clustering, Data Reduction, Statistical Test)• SPSS, Big Query, Google Cloud Platform (GCP)BI Tools & Reporting• Power BI • DAX• Tableau• Microsoft Excel• Power Query• Web Scraping• Looker StudioData Engineering & Analytics Expertise• ETL Pipelines, Data Cleaning, Data Warehousing• Automation, Predictive Modeling, A/B Testing• Statistical Analysis, Regression• Time-Series Forecasting, Strategic Decision-MakingSoft Skills• Entrepreneurship• Digital Technology• Critical Thinking, Coachability• People Management, Adaptability• Communication, Career Management
Honors
Ladersip Activities
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