All About Resume
Work Experience
Shoe Haven Inc.
Business Analyst | Detroit, Michigan | Mar 2024 - Dec 2025
- Implemented ETL pipelines and data governance standards, automating data extraction, transformation, and reporting processes, reducing preparation time by 40% and ensuring consistent reporting.
- Built a data-driven application using SQL and Python, analyzing purchase trends and driving a 12% sales increase.
- Collaborated with cross-functional teams, implementing SQL-based reporting, reducing service quality complaints by 33%, and enhancing customer satisfaction through trend analysis.
- Leveraged predictive analytics with Python (Pandas, NumPy) to forecast campaign success rates, optimizing resource allocation and reducing campaign costs by 12%.
- Optimized SQL-based data cleaning, Excel integration, and Tableau visualization processes, boosting order completion by 25%, reducing cancellations by 30%, and improving fraud detection efficiency by 20%.
- Developed customer insight dashboards using Power BI, improving real-time decision-making and customer satisfaction by 20%.
- Led an entrepreneurial initiative to refine multi-store datasets with SQL, improving reporting efficiency by 30% and supporting business intelligence development.
- Boosted ROI by 15% through A/B testing and in-depth campaign analysis using Tableau and Looker Studio, leading to a 20% improvement in operational efficiency.
Pathao Limited
Senior Executive - Reporting & Analytics | Dhaka, Bangladesh | May 2018 -July 2023
- Synthesized large-scale user behavioral data across BigQuery and MySQL, visualizing actionable insights via Tableau, Looker Studio, and Metabase — uncovering an 81% user demand signal that directly informed geographic expansion into Nepal and the successful launch of Pathao Pay in Bangladesh.
- Architected centralized KPI dashboards in MicroStrategy and automated data pipelines through ETL processes on Google Cloud Platform (GCP), improving reporting scalability and self-serve accessibility across analysts and business stakeholders.
- Engineered multi-city dynamic rate and cost card systems using SQL (PostgreSQL) and Python (Pandas), integrating prescriptive analytics and automated cost leakage detection frameworks — delivering 10% revenue uplift and 12% cost efficiency gains.
- Spearheaded end-to-end pricing strategy by combining Python-based predictive modeling and clustering (Pandas, NumPy, Seaborn) with A/B testing and cohort analysis — optimizing incentive treatments, forecasting surge pricing, and improving short- and long-term profitability without reducing ride volume.
- Consolidated rider payout data from 5 upstream sources into a centralized data warehouse using SQL (PostgreSQL) and automated ETL pipelines; performed financial reconciliation and data quality assurance to align operational processes with accounting records, reducing payout discrepancies.
- Implemented rule-based fraud detection and automated flagging logic using SQL to identify anomalous payout patterns across rider transactions, reducing payment fraud by 5%.
- Mapped end-to-end rider journey across mobile app sessions using SQL and Amplitude — tracking user behavior from ride request to trip completion, identifying high-friction drop-off points and driving a 20% improvement in booking conversion rate.
Grameenphone Ltd
Senior Customer Service Specialist | May 2016 - Mar 2018
- Maximized customer satisfaction by 20%, addressing needs with effective solutions.
- Optimized team efficiency by 15%, mentoring agents to enhance service quality.
- Amplified customer retention by 10% through adept issue resolution.
- Minimized escalations by 40%, achieving 99.9% uptime after technical collaboration.
Dept. of Statistics, University of Dhaka
Teaching Assistant | March 2015 - April 2016
- Assist in lecturing or conducting tutorial sessions for undergraduate or graduate students.
- Develop and deliver classroom discussions, workshops, or lab sessions.
- Support students with academic questions, coursework, and assignments.
- Conduct literature reviews and assist in academic research related to the course.
Education
Trine University
Master of Science in Business Analytics | Dec 2025
Notable Completed Courses:
Statistics & Quantitative Methods, Data Driven Decision-Making.
Data Mining and Data Visualization, Data Science and Big Data.University of Dhaka
Bachelor of Science in Statistics | Aug 2019
Notable Completed Courses:
Computer Programming (FORTRAN & R), Calculus-I & II, Linear Algebra.
Technical Skills
- Programming & Databases• SQL (PostgreSQL, MySQL)• Python (Pandas, NumPy, Stats models, Matplotlib, Seaborn, Scikit-learn, PyTorch)• R (Statistical Techniques, Clustering, Data Reduction, Statistical Test)• SPSS, Big Query, Google Cloud Platform (GCP)BI Tools & Reporting• Power BI • DAX• Tableau• Microsoft Excel• Power Query• Web Scraping• Looker StudioData Engineering & Analytics Expertise• ETL Pipelines, Data Cleaning, Data Warehousing• Automation, Predictive Modeling, A/B Testing• Statistical Analysis, Regression• Time-Series Forecasting, Strategic Decision-MakingSoft Skills• Entrepreneurship• Digital Technology• Critical Thinking, Coachability• People Management, Adaptability• Communication, Career Management
Honors
Ladersip Activities
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