All About Resume
Work Experience
Shoe Haven Inc.
Business Analyst Intern | Mar 2024 - May 2024
- Designed and implemented Tableau and Power BI dashboards, reducing out-of-stock items by 35% and improving product availability across multi-store networks.
- Analyzed purchase trends using SQL and Python, driving a 12% increase in quarterly sales through actionable insights.
- Streamlined multi-store dataset refinement with SQL, cutting preparation time by 30% and improving reporting efficiency.
Pathao Limited
Senior Executive - Reporting & Analytics | May 2018 - July 2023
- Optimized SQL-based data cleaning, Excel integration, and Tableau visualization processes, boosting order completion by 25%, reducing cancellations by 30%, and improving fraud detection efficiency by 20%.
- Developed Power BI dashboards to track fraud patterns, boosting real-time decision-making and improving operational efficiency by 20%.
- Leveraged predictive analytics with Python (Pandas, NumPy) to forecast campaign success rates, improving resource allocation and reducing campaign costs by 12%.
- Boosted ROI by 15% and improved operational efficiency by 20% through A/B testing and campaign analysis using Tableau and Looker Studio.
- Implemented ETL pipelines and data governance standards to automate data extraction, transformation, and reporting processes, reducing preparation time by 40% and ensuring consistent reporting.
- Performed detailed SQL and Tableau analysis on customer survey data, uncovering an 81% demand trend which facilitated the successful launch of Pathao Car in Nepal and Pathao Pay in Bangladesh.
- Collaborated with cross-functional teams to implement SQL-based reporting, reducing daily call volume by 33% and web chat inquiries by 18% through analytics-based process improvements
Grameenphone Ltd
Senior Customer Service Specialist | May 2016 - Mar 2018
- Maximized customer satisfaction by 20%, addressing needs with effective solutions.
- Optimized team efficiency by 15%, mentoring agents to enhance service quality.
- Amplified customer retention by 10% through adept issue resolution.
- Minimized escalations by 40%, achieving 99.9% uptime after technical collaboration.
Dept. of Statistics, University of Dhaka
Teaching Assistant | March 2015 - April 2016
- Assist in lecturing or conducting tutorial sessions for undergraduate or graduate students.
- Develop and deliver classroom discussions, workshops, or lab sessions.
- Support students with academic questions, coursework, and assignments.
- Conduct literature reviews and assist in academic research related to the course.
Education
Trine University
Master of Science in Business Analytics | Dec 2025
Notable Completed Courses:
Statistics & Quantitative Methods, Data Driven Decision-Making.
Data Mining and Data Visualization, Data Science and Big Data.University of Dhaka
Bachelor of Science in Statistics | Aug 2019
Notable Completed Courses:
Computer Programming (FORTRAN & R), Calculus-I & II, Linear Algebra.
Technical Skills
- Programming & Databases• SQL (PostgreSQL, MySQL)• Python (Pandas, NumPy, Stats models, Matplotlib, Seaborn, Scikit-learn, PyTorch)• R (Statistical Techniques, Clustering, Data Reduction, Statistical Test)• SPSS, Big Query, Google Cloud Platform (GCP)BI Tools & Reporting• Power BI • DAX• Tableau• Microsoft Excel• Power Query• Web Scraping• Looker StudioData Engineering & Analytics Expertise• ETL Pipelines, Data Cleaning, Data Warehousing• Automation, Predictive Modeling, A/B Testing• Statistical Analysis, Regression• Time-Series Forecasting, Strategic Decision-MakingSoft Skills• Entrepreneurship• Digital Technology• Critical Thinking, Coachability• People Management, Adaptability• Communication, Career Management
Honors
Ladersip Activities
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